Support Virtual Lab Manager
HAPPILABS
At HappiLabs, our mission is to improve the happiness of scientists and the quality of their research. By helping scientists do their job, we are helping all the people on the planet who benefit from the inventions, creations, and knowledge that scientists create.
ROLE DESCRIPTION
In the Support Virtual Lab Manager role you’ll act as an outsourced purchasing department (think a “personal shopper”) for biotech companies and scientific research labs. Though we are “virtual” to our customers, the majority of our team works out of the Chicago office at least 2 days a week.
RESPONSIBILITIES
Track, process, and manage orders for customers
Communicate with suppliers (sales reps, technical help & customer service) to obtain pricing, technical information and retrieve order updates
Proactively solve logistics and supply chain issues on behalf of customers
Organize basic accounting details on behalf of your books of labs, e.g. purchase orders and invoices reporting progress
Present at team meetings
Utilize proprietary and off-the-shelf software to manage your book of labs
PREFERRED EXPERIENCE
A strong candidate will have two or more of the following experiences, but we encourage you to apply regardless of qualifications:
Lab Technician or Research Associate,
Purchaser in a scientific or academic setting,
Logistics experience, or
Customer service experience.
Bachelor’s degree
DESIRED SKILLS AND TRAITS
HappiLabs understands each person is a unique individual, we’ve found the most successful candidates possess the following skills and traits:
Tech savvy: familiar using Apple macOS and Google Workspace (Docs, Sheets, Forms)
Proactive: ready to help without being asked, constantly thinking 2 steps ahead
Adaptive: possessing mental flexibility to evolve as needs change
Passionate about science: with a desire to make a difference in the world!
Confident: especially on on the phone with customers and suppliers
Long-term commitment: looking to help a small company grow into a large one
Lastly, friendly, responsive, innovative, and tough are key traits for the role!
COMPENSATION
Full-time salaried $45K to $55K, depending on experience
Medical, Dental and Vision & 401(K) Plan
Remote work may be available, please inquire
20 days of paid days off