Associate Support Virtual Lab Manager
HappiLabs is a small business based in Chicago that provides a service to scientists called the Virtual Lab Manager. We are similar to an outsourced purchasing department (some might say a Personal Shopper) for biotech companies and scientific research labs.
Our mission: to improve the happiness of scientists and the quality of their research.
By helping scientists do their job, we are helping all the people on the planet who benefit from inventions, creations, and knowledge that scientists create.
Strong candidates for a position at HappiLabs need to be friendly, responsive, innovative, and tough.
We are “virtual”, so your job consists of sitting in our Chicago office where you’ll be helping track orders our VLMs have ordered for customers. You will be interacting with vendors, customer service representatives, as well as other HappiLabs employees.
A strong candidate will have two or more of these backgrounds:
- Logistic experience
- Customer service experience
- Minimum of an Associate of Science degree
- Communicating with suppliers (sales reps, technical help & customer service) to obtain pricing, technical information and retrieve order updates
- Reporting progress and proactively solving problems
- Utilizing apps and software for managing labs
DESIRED SKILLS AND TRAITS
- Tech savvy (very good with a computer, its keyboard, and multiple monitors) Mac user AND comfortable with Google products/spreadsheets
- Proactive – help without being asked to help and able to predict potential problems
- Quick, mental flexibility – we’re a growing company, always changing, and a good candidate must be willing (and excited!) to change the pace
- A passion for science and a desire to make a difference in the world
- Tough – customers and suppliers can be difficult to deal with. You need to take the hits, be calm with your interactions, and move on
- Confident presence on the phone
- Full-time or Part-time
- 40 hours per week FT | 20 hours per week PT
- $25k-$35k, depending on experience FT | $16.50/hr PT
- Medical and Dental health benefits for FT
- Lounge fully stocked with snacks and beverages